When travelling to Romania, it is possible to bring your mobile phone, but beforehand make sure that you have contacted your home mobile operator in order to activate the roaming service. The second condition is to own a tri-band phone able to operate in a 900/1800 MHz GSM network, compatible with that of most of the European countries, but different than that of USA. The roaming service is usually very (and we mean very) expensive, so you’d probably want to use your phone as less as possible. A cheaper and more convenient possibility is to buy a Romanian prepaid SIM card from a specialized cell phone shop, for which, however, you will still need to purchase credit before using it. All mobile numbers start with the 07 code, followed by 8 other digits. If you are calling from abroad or from your foreign phone number, you must dial 00407, and then the next 8 digits. Below we have prepared a list of the main mobile phone services operators in Romania: Orange, Vodafone and Cosmote.
Orange is the biggest mobile operator in Romania. It covers 96,6% of the Romanian territory, with more than 10 million subscribers. Apart from having a very good quality of the network and services, Orange also benefits from the biggest distribution network, which makes it accessible everywhere you are. If you need information or assistance from Orange consultants, dial the following numbers:
401 (from your mobile phone) - Orange Customer Support service, available only when you are in Romania. It provides you with updated information regarding Orange service plans 24 hours a day, 7 days a week.
411 (from your mobile phone) or 021.203.30.30 – Orange Customer Service for subscription owners. This service provides you with updated information regarding Orange subscriptions (in Romanian or English). It is available when you are in Romania or in Roaming. Dialling 411 is free of charge if you call from your Orange phone, while the call to 021.203.30.30 is charged according to the regular fees. Be careful: When you are in roaming, a call to Customer Service is charged as an international roaming call to Romania.
444 (from your mobile phone) or 021.203.30.33 – Orange Customer Service for prepaid cards owners. This service, available also in English, provides you with updated information regarding the Orange PrePay services 24 hours a day. Dial 444 during the active period of your prepaid credit, 021.203.30.33 during the grace period and 004021.203.30.33 when you are in Roaming. Between 7:00 and 22:00, access to Customer Service and calls to Orange consultants are free of charge. Between 22:00 and 7:00, access to the service is free and transfers to the operator will be charged.
Vodafone is the second largest Romanian mobile phone network operator, after Orange. It covers 99,31% of the Romanian territory, with almost 10 million subscribers. The company has established roaming agreements with 331 international operators in 146 countries. If you need information or assistance from Vodafone consultants, contact them by phone at:
0372022222 (free of charge in Vodafone network)
+40 372022222 (chargeable call from outside the country)
*222 (free of charge, except when calling in roaming)
*555 (chargeable call offers direct access to a Vodafone consultant)
*228 or 0372022258 - available only for emergency (SIM block, PUK code), outside working hours; free of charge in Vodafone network.
Customer Support working hours (except legal holidays)
Monday - Friday – 8:00 - 22:00
Saturday and Sunday – 8:00 - 18:00
Telekom is the third largest mobile phone operator in the country, having more than 6,5 million subscribers. It is very popular, especially among young people, as it offers advantageous tariff plans and a number of innovative services, such as missed calls notifications or presence notifications.
If you own a Telekom subscription or prepaid card, you can find out more information about it by dialling:
1234 – free of charge from your Telekom mobile phone
021.404.1234 or 0766.12.1234 – when calling from a different network
+4021.404.1234 or +40766.12.1234 – when calling from abroad